Thank you for shopping with Zroot. We are committed to delivering your orders safely and on time.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on public holidays will be processed on the next business day.
Shipping Time
- Delivery within India typically takes 3–7 business days, depending on your location.
- Delivery times may vary during festivals, holidays, or due to unforeseen courier delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- We may offer free shipping on selected orders or promotional campaigns.
Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp (where available).
- You can use the tracking number to monitor your shipment.
Delivery
- Please ensure that the shipping address and contact number provided are accurate.
- If delivery fails due to an incorrect address or unavailability of the recipient, additional shipping charges may apply for re-delivery.
Damaged or Missing Items
- If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery with your order number and clear photos of the package and product.
Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to weather conditions, natural disasters, public holidays, courier issues, or other circumstances beyond our control.
Contact Us
If you have any questions about your shipment or delivery, please contact our customer support through the contact details provided on our website.
Thank you for choosing Zroot. We appreciate your trust and look forward to serving you.