At Zroot, customer satisfaction is our priority. If your refund request is approved, the following policy applies.
Refund Eligibility
- Refunds are available only for approved returns that meet our Return Policy.
- Items must be returned unused, unwashed, undamaged, and with all original tags attached.
- Refunds are not available for items marked as Final Sale, innerwear, or accessories unless they are damaged or incorrect.
Refund Process
- After we receive and inspect the returned item, we will notify you of the refund status.
- If approved, the refund will be processed within 3–5 business days.
- The amount will be credited to your original payment method. For Cash on Delivery (COD) orders, the refund will be transferred to the bank account or UPI details provided by the customer.
Shipping Charges
- Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.
- Return shipping charges may apply unless the return is approved because of our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or full refund after verification.
Refund Delays
If you have not received your refund after the stated processing time, please contact your bank or payment provider. If the issue continues, reach out to our customer support for assistance.
Thank you for choosing Zroot . We appreciate your trust and support.