At Zroot, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return process simple and hassle-free.
Return Eligibility
- Returns are accepted within 5 days from the date of delivery.
- Items must be unused, unwashed, unworn, and returned in their original condition with all tags and packaging intact.
- Products that are damaged due to misuse, improper handling, or missing original tags/packaging are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Innerwear
- Accessories
- Items marked as Final Sale or Non-Returnable
Damaged, Defective, Missing, or incorrect items,
If you receive a damaged, defective, missing, or incorrect item, please contact us within 48 hours of delivery.
Kindly provide:
- Your order number
- A clear, uninterrupted unboxing video of the package from the moment it is opened, clearly showing the product and the issue.
Requests for damaged, missing, or incorrect items without a valid unboxing video may not be eligible for replacement or refund.
Our team will review your request and arrange a replacement or refund if applicable.
Refunds
- Refunds are processed after the returned item has been received and inspected.
- Once approved, the refund will be completed within 3-5 business days.
- Refunds will be issued to the original payment method or as Zroot Store Credit, depending on the payment method used.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested size or item is unavailable, you may choose a refund or store credit.
How to Request a Return
To initiate a return, contact our customer support via WhatsApp or Email with:
- Your order number
- Reason for the return
Our support team will guide you through the return process.
Thank you for shopping with Zroot ! We truly appreciate your trust and look forward to serving you again.